Refund and Cancellation Policy

Last updated: September 19, 2026

Portalside provides digital business card and related digital services. Because our services are primarily digital and access may be provided immediately after purchase, refunds are handled according to the policy below.

1. Digital Services

Portalside products and subscriptions are digital services. Once a paid plan or digital service has been purchased and access has been provided, the purchase is generally non-refundable unless otherwise stated in this policy or required by applicable law.

2. Before Purchase

We encourage users to review the available plan details, features, pricing, storage limits, validity period, and other applicable conditions before completing a purchase.

If you have questions about a plan or feature, you may contact us before making payment.

3. Duplicate Payments

If you accidentally make a duplicate payment for the same service, please contact us at support@portalside.in with the relevant transaction details.

After verification, we may process the applicable refund for the duplicate transaction.

4. Failed or Unsuccessful Transactions

If an amount has been deducted from your payment method but the Portalside order or subscription was not successfully created or activated, please contact us with your transaction details.

We will verify the transaction and, where applicable, arrange for the amount to be refunded according to the payment provider's processing procedures.

5. Manual or UPI Payments

For payments made through manual or UPI payment methods, users should make payments only to the official payment details provided by Portalside.

If a payment has been made but the selected plan has not been activated, please contact us with the payment transaction details and proof of payment.

Portalside may verify the payment before activating the applicable plan.

Payments made to an incorrect, unofficial, or unauthorized payment address may not be eligible for a refund.

6. Subscription Cancellation

Users may choose not to renew their Monthly or Yearly subscription.

Cancellation or non-renewal of a subscription does not automatically create an entitlement to a refund for the unused portion of an already-paid subscription period unless otherwise required by applicable law or specifically approved by Portalside.

After cancellation, the subscription may remain active until the end of the already-paid subscription period unless otherwise specified.

7. One-Time Plan

The One-Time Plan is a non-recurring purchase that provides access to the applicable plan features for the operational lifetime of the Portalside platform.

Because the One-Time Plan provides access to a digital service after purchase, it is generally non-refundable once the plan has been activated or access has been provided, unless otherwise required by applicable law or specifically approved by Portalside.

The One-Time Plan does not require recurring subscription payments.

8. Refund Requests

If you believe you are eligible for a refund, contact us at:

Email: support@portalside.in

Please include:

• Your registered email address

• Order or transaction details

• Date of payment

• Amount paid

• Reason for the refund request

• Any relevant supporting information or payment proof

Refund requests may be reviewed individually based on the circumstances of the transaction and the applicable terms.

9. Refund Processing

Approved refunds will be processed through the applicable payment provider or original payment method, where possible.

The time taken for the refund to appear in your account may depend on the payment provider, bank, UPI service, or financial institution.

Portalside is not responsible for delays caused by payment providers or financial institutions after a refund has been initiated.

10. Promotional Offers and Coupons

Purchases made using promotional offers, discounts, coupons, or special pricing may be subject to additional conditions communicated with the applicable offer.

Use of a promotional coupon does not automatically create an entitlement to a refund.

Where a refund is approved for a promotional purchase, the refund amount may be calculated based on the actual amount paid for the transaction, subject to the applicable refund conditions.

11. Account Suspension or Termination

If an account is suspended or terminated because of a violation of Portalside's Terms and Conditions, fraudulent activity, misuse of the platform, or prohibited activity, the user may not be entitled to a refund for the remaining subscription period unless otherwise required by applicable law.

12. Changes to This Policy

Portalside may update this Refund and Cancellation Policy from time to time.

Any changes will be published on this page with an updated "Last updated" date.

13. Contact Us

For questions regarding refunds or cancellations, please contact:

Portalside

Email: support@portalside.in

Website: https://portalside.in

Phone/WhatsApp: +91 84190 95455